Sign-in & account access
Password resets, pending approval, disabled accounts, PIN or biometric lock, and account settings.
Official app support
Help with J&J Link
Support for authorized J&J Trans personnel using dispatch, driver, trip, inspection, payroll, and reporting features.
Contact support
Reach a person
For faster help, include your device model, iOS version, app version, the approximate time of the problem, and a description of what you expected to happen.
Do not send passenger medical details, full addresses, signatures, passwords, banking information, check images, or complete trip records by ordinary email. Support will provide a safer next step if those details are necessary.
Support coverage
What we can help with
Trips & dispatch
Assignments, trip groups, will-call trips, status changes, help requests, signatures, and trip details.
Location & driver shifts
Check-in, background location permission, live driver status, route estimates, and check-out.
MTM import & reporting
Spreadsheet import, duplicate review, assignment preparation, trip logs, claims, and exports.
Payroll & J&J Pay
Attendance, pay periods, paystubs, manual checks, payment history, and feature availability.
Privacy & security
Data questions, account deletion, suspected unauthorized access, and privacy requests.
Safety and operational emergencies
J&J Link is not an emergency service and does not provide medical advice. For an immediate threat to life or safety, call 911. For a live transportation issue, follow J&J Trans procedures and contact Dispatch; do not rely only on a website support request.
Troubleshooting
Common questions
Who can use J&J Link?
J&J Link is an internal operations app for personnel authorized by J&J Trans LLC. Creating an account does not grant access automatically; an authorized administrator must approve it.
I forgot my password or cannot sign in.
Use Forgot Password on the sign-in screen and check the inbox for the email attached to your account. If the account is pending, disabled, or the reset message does not arrive, contact support.
Why does the driver app request Always and Precise Location?
Driver trip and check-in features use precise location during an open shift, including while the app is in the background, so dispatch can coordinate active operations. Check out when the shift ends. You can review or revoke permission in iOS Settings, but driver trip features may stop working.
Trips, notifications, or driver status are not updating.
Confirm the device has a working internet connection, reopen J&J Link, and verify notifications and location permissions in iOS Settings. Do not create duplicate trips to work around a temporary refresh problem; report the trip number and approximate time to Dispatch or support.
What should I do if an MTM spreadsheet import shows conflicts?
Review every duplicate, same-number conflict, grouping warning, low-riding requirement, pregnancy indicator, and missing field before continuing. The importer is a review tool; Dispatch remains responsible for confirming the assignment data.
A signature or inspection photo did not appear.
Keep the app open with a network connection long enough for the upload to finish, then refresh the trip or inspection. Do not recapture a passenger signature unless company procedure requires it. Contact support if the record still does not appear.
Is J&J Pay processing live electronic payments?
Feature availability is controlled inside J&J Link. A Coming Soon or Internal Testing screen is not authorization to enter real banking information or send a live payment. Direct payroll questions to an authorized J&J Pay administrator.
How do I request access to, correction of, or deletion of my data?
Use the Data requests page for instructions. Account deletion can be initiated from J&J Link Settings. Some operational, payroll, safety, claims, or audit records may need to be retained when required by law, contract, or legitimate business obligations.
Report a privacy or security concern
Contact support promptly if you believe an account, trip record, location, signature, payroll record, or device has been accessed by someone who should not have access.
Review how data is handled
Read the Privacy Policy for the data categories, purposes, recipients, retention approach, and choices that apply to J&J Link.