Access information
Ask what personal information J&J Link holds about you or request a copy that can be provided without exposing another person’s records.
Privacy choices
Your data. Clear next steps.
Request access, correction, deletion, or help with privacy settings. This page is available without signing in.
What you can ask us to review
Personnel, members, and authorized representatives may contact us. We verify identity and authority before disclosing, changing, or deleting information.
Correct information
Request a correction to account or operational information. Some records preserve the original entry and record a correction in edit history.
Delete an account or data
Request removal of an account and associated personal information that no longer needs to be retained.
Account deletion
Begin inside J&J Link
- 1
Open Settings
Sign in to J&J Link and open the Settings tab.
- 2
Choose Delete Account
Use the Delete Account option in the Account section and complete the identity and confirmation steps.
- 3
Check the outcome
If the app reports an error, you can no longer sign in, or you need confirmation about retained records, contact support using the account email.
What deletion does—and does not—mean
Deleting the app, signing out, or disabling an account is not by itself confirmation that server records were deleted. An account-deletion request covers the account and associated personal information, subject to records that must be retained for applicable legal, payroll, tax, claims, safety, audit, contractual, or dispute obligations. We will explain the scope and outcome of a verified request.
Contact the privacy support team
Email support@jjapp.link with the subject “J&J Link Data Request.”
- Use the email associated with your account, when possible.
- State whether you want access, correction, deletion, or other privacy help.
- Describe the request briefly. Do not attach complete records or sensitive documents.
- If acting for someone else, state that you are a representative; we will explain how to verify authority safely.
What happens next
We may ask for limited information to verify identity and locate the relevant records. We will explain any further steps, expected processing time, and the outcome, including records that cannot be changed or deleted and why. No new J&J Link account is required to send a request.
If you cannot use email, call (515) 800-7636.
Keep sensitive information out of ordinary email
Do not send passwords, authentication codes, medical details, precise locations, full trip records, signatures, banking information, check images, or identity documents unless support has provided an approved secure method and explained why the information is necessary.
Manage device permissions
Location
Search for J&J Link in iOS Settings and review Location and Precise Location. Check out at the end of a shift. Revoking required permission disables driver check-in and trip functions.
Notifications
Review J&J Link’s notification permission in iOS Settings. Disabling notifications does not delete your account or stop other required operational processing.
Camera & photos
Review camera and photo access in iOS Settings. Restricting permission may prevent inspection, profile-photo, or document-capture features from working.
A privacy request is not an emergency channel
If there is an immediate safety risk, follow company emergency procedures or call 911. For suspected unauthorized account or data access, contact support promptly and avoid sharing more sensitive information until a secure process is provided.